Welcome to our Support Services
Support Services
We offer a range of support services to help you realise all of the benefits possible from your CareBridge solution. Our services include:
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Customer Support
Our customer support team is available to help you with any general inquiries, billing questions, or other non-technical issues you may have. We are committed to providing excellent customer service to ensure your satisfaction.
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Technical Support
Our technical support team is available to help you with any issues or questions you may have about the solution. Whether you need help setting up your system, troubleshooting a problem, or updating your software, we're here to help.
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Training and Education
We offer training and education services to help you and your team get the most out of your virtual home care solution. Our training programs are designed to help you understand how to use the solution effectively and efficiently.
Our Service Level Agreement
We understand that your virtual home care solution is critical to your operations, which is why we offer three levels of SLAs to ensure that your issues are resolved promptly and efficiently. Our SLAs are:
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Urgent Priority (SLA: 4 hours):
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A customer-facing service is down for all customers
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Confidentiality or privacy is breached
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Customer data loss.​​​​
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High Priority (SLA: 8 hours):
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A customer-facing service is unavailable for a subset of customers
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Core functionality is significantly impacted.
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Low Priority (SLA: 24 hours):
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A minor feature challege to customers, with a workaround available
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Usable performance degradation.
How to Contact Support
To reach our support team, please contact us at support@carebridge.org.uk.
Our team is available to assist you with any questions or issues you may have.
Thank you for choosing CareBridge